Hizmet şartları
Terms of Service
Last Updated: 20.10.2026
These Terms of Service govern the use of the Hepsi Kapında website and the services offered through it.
1. Service Provider
Hepsi Kapında / FLYEXGO SASU
Address: 25 Avenue de Verdun, 88100 Saint-Dié-des-Vosges, France
Telephone: +33 1 89 70 55 20
WhatsApp: +33 6 62 62 63 22
Email: info@hepsikapinda-shop.com
Website: www.hepsikapinda-shop.com
2. Scope and Related Policies
When using our website, you are expected to comply with these Terms of Service and applicable legislation.
The following documents also apply to product purchases:
- Distance Selling Agreement
- Shipping and Delivery Policy
- Cancellation and Return Policy
Information about the processing of personal data is provided in the Privacy Policy. Using the website does not, by itself, constitute consent to activities requiring explicit consent.
3. Website Use
You must use the website for lawful purposes. The following conduct is not permitted:
- Using a false identity, misleading information or another person’s payment details.
- Committing fraud, carrying out unauthorised transactions or engaging in unlawful activities.
- Uploading malicious software to the website or disrupting the operation of its systems.
- Accessing other users’ accounts or personal data without authorisation.
- Using the website’s content or infrastructure in a way that infringes rights.
To place an order, you must have the legal capacity to enter into a contract or obtain the necessary consent from your legal representative.
4. Customer Account
You must provide accurate and up-to-date information when creating an account.
You are expected to keep your login details confidential and notify us of any suspected unauthorised use.
You must keep the contact, billing and delivery information stored in your account up to date. Responsibilities relating to account security are assessed according to the circumstances and applicable legislation.
5. Product Information and Availability
Product characteristics, prices and available options are stated on the relevant product pages.
Colours in images may appear differently depending on the screen used. This does not remove our obligation to deliver products that conform to their described essential characteristics.
Stock levels and sourcing availability may change. The Distance Selling Agreement and Cancellation and Return Policy apply to products that cannot be sourced.
6. Prices and Promotions
Unless expressly stated otherwise, prices include applicable taxes. Shipping costs and any other applicable charges are disclosed before the order is completed.
Discount codes, promotions and offers including gifts are subject to the conditions of the relevant promotion. Whether multiple discounts can be combined is stated separately.
Prices and promotions may be changed prospectively. Changes are not applied retrospectively to confirmed orders to the customer’s disadvantage.
7. Orders and Payment
Before placing an order, you must check the products, quantities, delivery information and total amount.
At the confirmation stage, it is clearly stated that the order entails an obligation to pay. The order confirmation is sent to the email address you provide.
Payments are processed through the providers offered at checkout. Instalment options offered by organisations such as PayPal and Klarna are subject to their own eligibility assessments and conditions.
Using payment providers does not remove Hepsi Kapında’s statutory obligations relating to the sale.
8. Delivery, Cancellation and Returns
The countries served, free shipping conditions, weight-based charges and delivery times are explained in the Shipping and Delivery Policy.
The Distance Selling Agreement and Cancellation and Return Policy apply to order cancellations, withdrawal, product returns and refunds.
No provision in these documents may be interpreted as removing the customer’s rights under mandatory legislation.
9. FlyPay Wallet and Store Credit
Store credit offered through FlyPay Wallet may be used in accordance with the conditions disclosed for the promotion or transaction under which it was granted.
The conditions for using the balance and any expiry date are communicated when the balance is credited.
10. Customer Reviews and Content
When posting a comment, review or image, you must have the right to share that content.
Content containing insults, threats, misleading advertising, personal data violations or infringements of third-party rights may not be published.
Reviews are not removed solely because they are negative. Content that is unlawful or breaches these terms may be assessed and removed.
Separate permission is obtained where necessary to use customer content for advertising or promotional purposes.
11. Intellectual Property
The trademarks, logos, designs, text, photographs and other content on the website belong to their respective rights holders or are published with permission.
Except for uses permitted by law, this content may not be copied, reproduced for commercial purposes or distributed without the rights holder’s permission.
12. Shopify and Third-Party Services
Our store uses Shopify’s infrastructure. Third-party services may be used for payments, delivery, communications and other operations.
Links to third-party websites may be subject to the relevant service’s own terms of use and privacy conditions.
Using these services does not remove obligations we have undertaken or that arise under legislation.
13. Service Access and Maintenance
Access to the website may be temporarily interrupted for maintenance, technical faults or security reasons.
Reasonable measures are taken to reduce the effects of interruptions. A problem accessing the website does not remove our obligations relating to existing orders.
14. Account Restrictions
In the event of fraud, a security breach or a serious breach of these terms, account access may be restricted to the extent necessary and proportionate.
The user is informed where circumstances permit. Restricting an account does not remove obligations relating to existing orders, refunds or statutory rights of redress.
15. Liability and Statutory Rights
Hepsi Kapında is responsible for the services it provides and the sales it makes under applicable legislation.
These Terms of Service do not exclude liability relating to product safety, statutory guarantees, personal data protection or other mandatory consumer rights.
Liability arising from users’ unlawful conduct is assessed according to the relevant legislation and the circumstances.
16. Updates to These Terms
These Terms of Service may be updated due to changes in services or legislation. The current text is published on the website together with the date of the latest update.
Significant changes are communicated through appropriate channels where necessary. Updates are not applied retrospectively to previously confirmed orders to the customer’s disadvantage.
17. Applicable Law and Disputes
These Terms of Service are governed by French law. This choice does not prevent consumers from benefiting from mandatory protections in their country of residence where those protections apply.
You may initially submit your complaints and requests through the contact channels below. Information about consumer mediation is provided in the Distance Selling Agreement.
The competent courts are determined in accordance with applicable national and international rules.
18. Contact
You can contact us about our services or these terms:
Hepsi Kapında / FLYEXGO SASU
Address: 25 Avenue de Verdun, 88100 Saint-Dié-des-Vosges, France
WhatsApp: +33 6 62 62 63 22
Email: info@hepsikapinda-shop.com