Delivery within 3 to 21 business days*

Free shipping from €99.99 up to 15 kg*

Delivery to All of Europe

10% OFF YOUR FIRST ORDER (Excluding Supermarket)

WELCOME10
Miss Products are PRE-ORDERS and have a 1-month waiting period.

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Cancellation and Return Policy

📝 Order Cancellation Requests

You may submit your cancellation request in writing within 15 minutes of placing your order, stating your order number, through the following channels:

Requests received after this period are assessed according to the order’s preparation, dispatch or production stage.

Hepsi Kapında reserves the right to cancel pre-order products.

1. Return Period and Requests

For any product you wish to return, our Customer Support Line must be notified within 24 hours of delivery.

To facilitate the assessment, please provide clear photographs of the product, packaging and shipping label.

Once your return request has been approved, you may send the product to the address provided to you within 14 days of the delivery date.

2. Return Conditions and Exceptions

  • Products must be unused and in their original, undamaged packaging.
  • Products damaged or worn by the customer, or with parts removed by the customer, are not eligible for return.
  • Custom-designed and personalised products cannot be returned.
  • Hygiene products or discounted products may be excluded from returns.
  • Where specific return conditions are stated in the product description, those conditions apply.

3. Return Shipping Costs

  • The customer is responsible for return shipping costs within Europe.
  • Please contact our customer service team for detailed information about shipping through our partner carriers and the applicable fees.
  • The original shipping fee is refunded only if the product is faulty or an incorrect product was sent.
  • For returns resulting from user error, only the product price is refunded.

4. Refund Methods and Processing Times

Once the returned products have been inspected, unless otherwise stated, the product price is credited as store credit to FlyPay Wallet, which is the default refund method.

  • FlyPay Wallet: The refund amount is added to your wallet balance within 48 hours.
  • PayPal: The refund process may take up to 30 days, particularly for instalment payments.
  • Credit card or bank account: Refunds are completed within 14 business days.

Marketplace

  • Shipping Process

    Orders of €99.99 and above are delivered to your door anywhere in Europe.

    Delivery takes an average of 3 to 21 business days, depending on the product.

  • Customer-Centric

    Our customer service team is always here for all your questions and suggestions. You can receive uninterrupted service every day between 09:00 and 20:00 via our WhatsApp Support Line.

  • Easy Returns

    You can exercise your right to return your purchases within 14 days*.

    If you wish, you can receive a return voucher and easily use it on your next purchase.

  • Wide Product Range

    To ensure our citizens living abroad do not feel homesick, we offer a wide variety of products every day, ranging from supermarket goods and home textiles to kitchenware, furniture, dowry items, and much more.

  • Quality Products, Affordable Prices

    At Hepsi Kapında, we offer our valued customers a wide range of high-quality, carefully selected products at affordable prices.

    Everything you need is just a few clicks away with Hepsi Kapında, safe and easy.

  • Product Request

    Can't find the product you're looking for?

    Contact our customer representative; with the privilege of our group of companies, we will safely deliver the products from the local region to your door upon request.