Privacy Policy

Last Updated: 2 August 2026

Hepsi Kapında – FLYEXGO (“the Company”, “we” or “our”) operates this website and the related services.

This Privacy Policy explains how your personal data is collected, processed, stored and shared when you visit our website, create an account, place an order or contact us.

Hepsi Kapında – FLYEXGO acts as the data controller for your personal data under the applicable European Union General Data Protection Regulation (GDPR) and relevant data protection legislation.

1. Personal Data We Collect

To provide our services, we may collect the following personal data:

Identity and Contact Information

• First and last name
• Delivery and billing addresses
• Telephone number
• Email address

Payment Information

Payments are made through credit cards, debit cards, PayPal, Klarna and other secure payment systems. Information required for the transaction may be processed by the relevant payment providers.

We do not store your card details.

Account Information

• Username and password
• Your preferences
• Your account settings

Order and Shopping Information

• Products you have purchased and added to your basket
• Your favourites
• Your order history
• Your returns and exchanges

Communication Records

Records relating to your communications with our customer service team via WhatsApp, email or telephone may be retained.

Technical Information

When you visit our website, the following information may be collected automatically:

• IP address
• Browser and operating system information
• Device type
• Language preference
• Cookie information
• Website usage statistics

2. How Personal Data Is Collected

Your personal data may be collected in the following ways:

• Directly from you: when you create an account, place an order, submit a support request or subscribe to the newsletter.
• Automatically: through cookies, analytics tools and Shopify technologies.
• Through our service providers: through Shopify, payment providers, shipping companies, accounting systems, cloud services and marketing tools.

3. Purposes of Processing Personal Data

Your personal data may be used for the following purposes:

Order and Delivery Processing

Creating orders, receiving payments, issuing invoices, shipping products and managing returns.

Account Management

Creating your account, managing logins and carrying out security verification.

Customer Service

Answering your questions, assessing your requests and providing support.

Marketing Communications

With your consent, sending emails or SMS messages about promotions, discounts, new products and newsletters.

You may unsubscribe from marketing communications at any time.

Security

Preventing fraud, blocking unauthorised transactions and ensuring account security.

Legal Obligations

Meeting our obligations under tax legislation, consumer law and lawful requests from competent authorities.

4. Sharing Personal Data

Your personal data may be shared with the following organisations to the extent necessary to provide the service:

• Technical infrastructure providers: Shopify and the relevant cloud service providers.
• Payment providers: depending on the payment method used, Shopify Payments, PayPal, Klarna, Stripe and banks.
• Shipping companies: the name, telephone number and delivery address required for delivery.
• Other service providers: accounting systems and marketing tools.
• Competent public authorities: where required by legal obligations.

5. Our Relationship with Shopify

Our store uses Shopify’s infrastructure. Shopify provides the technical infrastructure for creating orders, processing payments and providing services.

When you visit our website or place an order, some of your personal data is also processed through Shopify’s systems.

For detailed information about Shopify’s privacy practices, you can visit the Shopify Privacy Page.

6. Cookies

Our website uses session, performance, analytics and advertising cookies.

You can disable cookies through your browser settings.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

8. Retention of Personal Data

Your personal data is retained for as long as necessary to process orders, fulfil legal obligations and maintain accounting records.

Once the retention period ends, the data is securely deleted or anonymised.

9. Your Rights Regarding Your Personal Data

Depending on the country you are in and the applicable provisions of the Turkish Personal Data Protection Law (KVKK) or the GDPR, you may have the following rights:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Request restriction of data processing
• Request portability of your data
• Refuse marketing communications
• Withdraw the explicit consent you have given

To exercise your rights, you can contact us using the contact details below.

10. International Data Transfers

Your personal data may be processed in countries where the servers of Shopify and our other service providers are located.

Where data needs to be transferred outside the European Economic Area, appropriate data transfer mechanisms approved by the European Union are applied.

11. Data Security

Security measures such as SSL encryption, secure servers and access controls are implemented to protect your personal data.

However, no transmission of data over the internet can be guaranteed to be completely secure.

12. Changes to This Policy

This Privacy Policy may be updated when necessary. The updated version takes effect from the date it is published on our website.

13. Contact

If you have questions about your personal data or this Privacy Policy, you can contact us:

Hepsi Kapında – FLYEXGO
Address: 25 Avenue de Verdun, 88100 Saint-Dié-des-Vosges, France
Telephone / WhatsApp: +33 6 62 62 63 22
Email: info@hepsikapinda-shop.com