Distance Selling Agreement

Last Updated: 20.10.2026

1. Parties

SELLER: Hepsi Kapında / FLYEXGO SASU
Address: 25 Avenue de Verdun, 88100 Saint-Dié-des-Vosges, France
Telephone: +33 1 89 70 55 20
WhatsApp: +33 6 62 62 63 22
Email: info@hepsikapinda-shop.com
Website: www.hepsikapinda-shop.com
Company registration number and place of registration: R.C.S. Epinal - 930 379 755
VAT number: FR70930379755

BUYER: The consumer who provides their identity, contact, billing and delivery information when placing an order.

2. Subject of the Agreement

This agreement governs the sale, payment, sourcing, delivery, cancellation and return of products purchased by the BUYER through the SELLER’s website, together with the rights and obligations of the parties.

The order summary, any specific conditions stated on the product page, and the Shipping and Delivery Policy and Cancellation and Return Policy in force on the order date supplement this agreement. These documents cannot restrict the BUYER’s rights under mandatory legislation.

3. Product Information and Ordering

The products’ main characteristics, quantity, price including taxes, discounts, shipping costs, payment method and delivery conditions are displayed to the BUYER before the order is completed.

The BUYER checks their information and makes any necessary corrections before confirming the order. At the confirmation stage, it is clearly stated that the order entails an obligation to pay.

The order confirmation and agreement information are sent to the BUYER by email in a format that can be saved.

4. Prices, Taxes and Promotions

Prices are displayed inclusive of applicable VAT. The relevant distance selling and taxation rules apply to sales within the EU.

The use of discount codes and the combination of promotions are subject to the conditions disclosed in advance for the relevant promotion.

Changes to prices and promotions are not applied retrospectively to confirmed orders to the BUYER’s disadvantage.

Import costs borne by the SELLER as a result of sourcing products from Türkiye are not charged separately to the BUYER. Any different tax or customs obligations arising in the destination country are disclosed before the order is placed.

5. Payment and Instalment Purchases

Payment is made using one of the methods offered when placing the order.

PayPal and Klarna instalment options depend on the BUYER’s profile, eligibility assessment, country, order value and the relevant payment provider’s conditions. Approval is at the discretion of the relevant payment provider.

Questions about instalment plans and payment collections may be directed to the relevant payment provider. Questions about products, sourcing, delivery, cancellation and returns may be directed to the SELLER.

Buyer protection offered by PayPal or Klarna applies under their respective conditions and does not remove the SELLER’s legal responsibilities. The BUYER will not be charged an additional case-handling fee solely for opening a dispute.

6. Delivery Times

Delivery times cover the period from order confirmation until the products are delivered to the BUYER. Saturdays, Sundays and public holidays are not counted as business days.

The delivery time applicable to the product is stated before the order is placed and communicated in the order confirmation. Website and social media announcements may be used to provide additional information.

In the event of a delay, the BUYER is informed. The BUYER’s rights under applicable legislation to grant an additional period, terminate the agreement where the necessary conditions are met and request a refund remain unaffected.

7. Shipping Fees and Packaging

For shipments to countries listed as eligible for free shipping in the Shipping and Delivery Policy, shipping is free up to 15 kg across all categories for orders with a total product value of €99.99 or more after discounts.

Additional charges above 15 kg, rates applicable to countries outside the promotion and shipping fees for orders that do not qualify for free shipping are displayed before payment is completed.

Shipment weight may include boxes, protective packaging, filling materials, ice packs and insulation materials. The weight used to calculate shipping may therefore differ from the product’s net weight.

8. Delivery Method and Split Shipments

The carrier is selected by the SELLER. Any specific conditions regarding delivery to the doorstep, building entrance or another location are disclosed before the order is placed.

Depending on stock availability and sourcing, products may be dispatched from different warehouses, in separate packages and on different dates. No additional shipping fee is charged for split shipments arranged at the SELLER’s discretion.

The contents of each shipment and available tracking information are communicated to the BUYER.

For shipments made using a carrier offered by the SELLER, the risk of loss or damage remains with the SELLER until the products are physically received by the BUYER or a third party designated by the BUYER, other than the carrier.

9. Cold Chain Products

Cold chain products are shipped using insulated packaging and cooling materials appropriate to the nature of the product.

Packaging designed to provide protection for 48–72 hours under suitable transport conditions does not mean that the product may be left at room temperature after delivery.

After receiving the products, the BUYER must promptly store them at the temperatures and under the storage conditions indicated on their labels.

Spoilage caused by the customer postponing delivery or collecting the package late is assessed according to the circumstances and the cause of the delay. Statutory rights concerning problems attributable to the SELLER or the carrier remain unaffected.

10. Order Cancellation and Products That Cannot Be Sourced

The BUYER may submit a written cancellation request via WhatsApp or email within 15 minutes of placing the order, stating the order number.

Later requests are assessed according to the order’s preparation, dispatch or production stage. This period does not restrict statutory withdrawal rights or other rights to terminate the agreement.

Placing a pre-order does not, in itself, remove the statutory right of withdrawal.

Products that cannot be sourced are cancelled after the BUYER is informed, and the amount collected is refunded. A different product will not be sent without the BUYER’s consent.

In the event of partial cancellation, processing of the remaining products continues; the BUYER’s statutory rights concerning the entire order remain unaffected.

11. Right of Withdrawal

Except where statutory exceptions apply, the BUYER may exercise their right of withdrawal within 14 calendar days of receiving the product, without giving a reason. Where products from a single order are delivered separately, the period begins upon receipt of the last product, in accordance with applicable legislation.

Notice of withdrawal may be sent to the SELLER using the model form below or a statement clearly expressing the intention to withdraw. The validity of the notice does not depend on customer service approval.

The BUYER must return the product within 14 days of giving notice of withdrawal.

Provided that the BUYER has been informed in advance, the direct return shipping costs arising from withdrawal are borne by the BUYER. For products that cannot be returned by ordinary post, the return cost or a reasonable estimate is disclosed before the order is placed.

The BUYER may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the product. The absence of the original packaging does not, in itself, remove the right of withdrawal.

12. Exceptions to the Right of Withdrawal

Subject to the conditions laid down by law, the following products in particular may be excluded from the right of withdrawal:

• Products made to the BUYER’s specifications or clearly personalised.
• Products liable to deteriorate or expire rapidly.
• Products unsuitable for return for health or hygiene reasons whose protective seal has been broken after delivery.

A product being discounted, purchased on pre-order or sourced to order as a standard product does not, in itself, remove the right of withdrawal.

These exceptions do not affect statutory rights relating to damaged products or products that do not conform to the agreement.

13. Refunds

In the event of withdrawal, the refund is made no later than 14 days after the SELLER receives the notice. Unless the SELLER has offered to collect the product, the refund may be withheld until the product has been received back or the BUYER has provided evidence of return shipment, whichever occurs first.

Where the entire order is withdrawn from, the original standard delivery charge is also refunded. The additional cost resulting from the BUYER choosing a more expensive delivery method does not have to be refunded.

Unless the BUYER states otherwise, the refund is issued as store credit to FlyPay Wallet. For refunds made through a bank or payment provider at the BUYER’s request, the provider’s processing time does not alter the SELLER’s obligation to issue the refund within the statutory period.

14. Damaged, Missing or Incorrect Products and Statutory Guarantees

The BUYER is asked to inspect the package upon delivery and preferably report any problems with photographs within 24 hours to facilitate a prompt investigation. Missing this period or being unable to provide photographs does not remove statutory rights.

The SELLER is responsible for ensuring that the products sold conform to the agreement. The existence of a manufacturer or supplier does not remove this responsibility.

Subject to the conditions laid down by law, the BUYER benefits from the statutory guarantee of conformity for non-conformities that become apparent within two years of delivery. For new products, the statutory presumption that non-conformities appearing during this period existed at delivery applies, subject to exceptions arising from the nature of the product or defect.

Under the statutory conditions, a free repair or replacement may be requested. This must be completed within a maximum of 30 days and without significant inconvenience. Where the necessary conditions are met, a price reduction or termination of the agreement may be requested.

The BUYER also benefits from statutory rights concerning hidden defects. The period for bringing a claim in this respect is generally two years from discovery of the defect.

The SELLER bears the transport costs necessary to resolve issues involving damaged, incorrect or non-conforming products.

15. Unreceived Shipments and Additional Costs

For shipments not received for reasons attributable to the customer or returned due to an incorrect address, a return transport and handling fee of €29.90 may be charged, provided it was disclosed in advance and is permitted by applicable legislation.

The cost of reshipment is communicated in advance and charged with the BUYER’s consent.

Storage and waiting costs arising from delays attributable to the customer may only be claimed if they were disclosed in advance, are documented and are proportionate to the actual costs. The daily upper limit of €350 stated in the Shipping and Delivery Policy is not an automatic or fixed penalty.

Costs attributable to the SELLER or the carrier are not charged to the BUYER.

16. Invoices, Personal Data and Special Requests

Invoices and dispatch information are shared by email, WhatsApp or through the customer account. Agreement and confirmation information relating to the placement of the order is sent by email.

Personal data is processed for the purposes described in the Privacy Policy and in accordance with applicable legislation. Acceptance of the agreement does not constitute automatic consent to marketing communications or non-essential cookies.

For special sourcing requests concerning products not listed on the website, the seller’s identity, price, delivery and any exceptions to the right of withdrawal are separately explained in the written quotation.

17. Complaints and Dispute Resolution

The BUYER may submit requests in writing through the following channels:

WhatsApp: +33 6 62 62 63 22
Email: info@hepsikapinda-shop.com
Post: FLYEXGO SASU, 25 Avenue de Verdun, 88100 Saint-Dié-des-Vosges, France

For disputes that cannot be resolved through a written complaint, the BUYER may, subject to the applicable eligibility conditions, refer the matter free of charge to the consumer mediator with whom the SELLER is affiliated.

This agreement is governed by French law. This choice does not deprive the BUYER of mandatory consumer protections in their country of residence where those protections apply.

The competent courts are determined in accordance with applicable national and international rules.

18. Entry into Force

The agreement presented to and accepted by the BUYER on the order date applies to the relevant order. Subsequent changes are not applied retrospectively to the BUYER’s disadvantage.

If any provision of this agreement is invalid, this does not affect the validity of the remaining provisions. Relevant statutory provisions apply in place of any provisions that conflict with mandatory consumer legislation.

ANNEX — Model Withdrawal Notice

To FLYEXGO SASU / Hepsi Kapında
25 Avenue de Verdun, 88100 Saint-Dié-des-Vosges, France
info@hepsikapinda-shop.com

I hereby give notice that I wish to withdraw from the agreement for the sale of the products listed below.

Order number:
Order date:
Delivery date:
Products to be returned:
First and last name:
Address:
Date:
Signature: Only if submitted on paper.